Customer Satisfaction Survey Form - Branch Banking



Please provide your personal information














Yes No

A. When you last visited our branch

1. The branch had a clean and pleasant environment

 Yes No

2. Concerned staff was courteous and friendly

 Yes No

3. Account opening procedure was smooth

 Yes No

4. Cash and counter services were efficient

 Yes No

B. Your assessment of our ATM/Visa Debit Card services

5. Delivery of your ATM/Visa Debit Card request was within stated time frame

 Yes No

6. Connectivity of our ATM/Visa Debit Card network is reliable

 Yes No

7. Availability of cash at our ATMs is satisfactory

 Yes No

8. Your Visa Debit Card is reliable in terms of acceptance at retail outlets/points of sale

 Yes No

C. When you last phoned our branch

9. Your call was answered within 3 rings and/or transferred to the concerned person/department promptly

 Yes No

10. Your query was handled without any undue delays

 Yes No


captcha